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Scenario Stuck on "Checking Login Status" - Knowledgebase / BUILDER / Installation and Server Administration - SMS Helpdesk

Scenario Stuck on "Checking Login Status"

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When users navigate to the Scenario page within the application, a window overlay prevents the user from performing any actions, and the message to the user is "Checking Login Status", with a spinning wheel.


In the application directory on the server, there is a folder named configs.

Within that folder are several configuration files, with three files seeming to be duplicates but with .secure included within the name.  (Ex. web.behaviors.config and

Of these three files, web.behaviors.config, web.bindings.config, and, you must:

1. Rename web.behaviors.config to another name, such as web.behaviors.default.config to preserve the file.

2. Rename to web.behaviors.config

Repeat this process for all three files.

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