Skip to main content

Change to BUILDER Logins - News / General - SMS Helpdesk

Feb 10 2021

Change to BUILDER Logins

Authors list

BUILDER Login Change

Starting on September 20th, 2019 there has been a change to the login process when accessing BUILDER. When you navigate to the site, you will receive a pop-up message similar to the below images:


If you have a CAC:

  • You will put in your credentials and it will take you to the login page.

If you do not have a CAC:

  • You will hit cancel and it will take you to the login page.
  • Users that mistype their pin or do not have a CAC, who try to enter something, will receive an "Oops something went wrong" webpage error.

Please note: If you get this Oops message, then prior to logging back in to BUILDER you will need to completely close down all tabs/instances of your browser. Just opening a new tab or refreshing the page will not work and you will continue to get the Oops message

Once you have logged into to BUILDER, you will not get pop-up again until you reopen a new browser or have an extended amount of inactivity.

Helpful Unhelpful

14 of 25 people found this page helpful