New User Accounts

First-time E-SMS users will need to take a few steps to gain access to the E-SMS web application.

Step 1: Confirm access requirements

• New CAC users can take up to 72 hours for an EAMS account to be created.

• Non-CAC users must register in ICAM.

Step 2: Complete Mandatory Training & Documentation

Before requesting system access, you must complete the prerequisite onboarding requirements:

• Complete the mandatory training on the SMS LMS

• All users must complete the Acceptable Use Agreement (AUA)

• Administrators must complete the Privileged Access Agreement (PAA)

• Ensure you have completed any auxiliary network requirements if prompted by your site lead or sponsor (e.g., U-Pass training)

Step 3: Perform Initial Login

Before a Security Administrator can see your account to grant you local permissions, you must initialize your account in the database:

• Navigate to the E-SMS Login Page

• Select the EAMS button

• CAC users will select “CAC/PKI Login.” Non-CAC users will select one of the alternative MFA login methods.

• This login attempt will fail and temporarily lock your account.

Step 4: Contact the SMS Helpdesk

Once you have completed the initial login attempt and received the account locked notice, notify the SMS Helpdesk.

• Email the SMS Helpdesk to unlock the user account. The SMS Helpdesk will ask for additional information to finish the set-up of the new user account.

• The Helpdesk will work with your local Site or Organization Admin to assign you the correct permissions.

Step 5: Log in to E-SMS

Once your account has been established in E-SMS and permissions have been assigned to you, you will be able to log in to E-SMS.

• Navigate back to the Welcome screen of E-SMS.

• Select the EAMS button.

• Log in with your preferred login method.